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Refund policy

Last updated: 10 November 2026

This is a translation of the Portuguese version. If the two differ, the Portuguese version prevails.

In short

  • The first 3 months are free and need no card: only those who decide to stay pay.
  • Within 14 days of any charge, we refund the full amount, no questions asked.
  • You can cancel whenever you like, with no penalty. The service continues until the end of the period already paid for.

1. Free trial

The Essencial plan starts with 3 months free. No card is needed to start, and nothing is charged until the church chooses a plan in Settings › Subscription.

2. Refund within 14 days

If the church asks within 14 days of a charge, we refund the full amount of that charge, with no need to give a reason. This applies to monthly and annual payments, and also to the first charge after the free trial.

The money goes back to the same payment method used for the purchase. How long it takes to appear in the account or on the card depends on the bank.

3. After 14 days

Once the 14 days have passed, the charge is no longer refunded, in full or in part. The church keeps using Atrium until the end of the paid period and can cancel so that there is no further charge.

If Atrium becomes unavailable through our fault, or if there is a duplicate or mistaken charge, we refund the amount at any time.

4. Cancellation

The church's administrator cancels in Settings › Subscription › Manage subscription and invoices, at any time and with no penalty. The data still belongs to the church: entries in Excel, members in CSV and each month's dossier in PDF can be exported before and after cancelling, as stated in the terms of use.

5. How to ask

Write to support@atrium.church with the church's name and the e-mail used for the purchase. You can also ask Paddle for the refund directly, through the link in the receipt for each charge or at paddle.net.

6. Who charges you

Payment for Atrium is processed by Paddle (Paddle.com Market Ltd), which acts as an authorised reseller: Paddle is the one that charges, issues the invoice with the VAT of the church's country and makes the refund. The prices shown on the site already include VAT.

Atrium is contracted by churches and other organisations, not by consumers. Even so, the 14-day refund applies to every charge. The service is provided by Wise Accord, Lda.